DIGITAL PRODUCT
REFUND AND CANCELLATION POLICY
Thank you for choosing to purchase one of our digital speech therapy resources. These products are designed with care to support parents, therapists, and neurodivergent children in meaningful and respectful ways.
As digital products are delivered instantly and accessible immediately upon purchase, please take note of the following policy:
Digital Product Refunds
​
Due to the nature of digital products, all sales are final and non-refundable once the product has been delivered.
Before purchasing, we encourage you to:
- Review the product description thoroughly
- Reach out via email if you have any questions or would like clarity on whether the resource suits your needs
- Make sure the format is compatible with your device (PDF, video, etc.)
Accidental Purchases or Technical Issues
If you:
- Accidentally purchased the wrong product, or
- Encounter issues with downloading or accessing the resource
Please contact us within 7 days of purchase at info@thesandtonspeechie.com and we’ll be happy to help resolve the issue. While we cannot guarantee refunds, we’ll always do our best to support you with access and guidance.
Cancellation Policy
​
As digital products are delivered immediately upon payment, orders cannot be cancelled once completed.
South African Consumer Protection Compliance
This policy aligns with the Consumer Protection Act (CPA) and digital goods standards in South Africa. Should there be any error on our part (e.g., you receive the wrong product), we will gladly rectify it at no extra cost.
If you have any concerns or feedback, don’t hesitate to get in touch at [your email address]. I’m here to support you and make sure your experience is a positive one.
​
Keely-Shaye
Paediatric Speech Therapist
The Communication Club
Disclaimer
By purchasing this product, you are granted a non-exclusive, non-transferable license to use the product for personal use only. You may not resell, redistribute, or share the product in any form without express permission from the copyright owner.
​
The resources provided in this product are intended for educational purposes only. While every effort has been made to ensure the accuracy of the content, these materials are not a substitute for professional speech therapy. Always consult with a licensed therapist or healthcare professional for advice specific to your child’s or patient’s needs. The creator of this product is not liable for any outcomes resulting from the use of this material.
​
By purchasing this product, you agree to use the materials at your own risk. The creator is not liable for any damages, losses, or issues arising from the use of the resources provided